We actually expect our support team (at least portions of them) to build internal apps that automate workflows for ops work or for users. It's not always as complex as a full soft eng role, but some of our IT staff do move on to those positions internally based on the work they do in IT. I think it really depends on the company you do IT for, and what they expect for the role. At Google, our IT staff are full time engineers.

Disclosure: I worked on this program and went through Google's IT Residency Program.

> At Google, our IT staff are full time engineers.

If this course is based on this view of the IT Support role (which I heartily approve of, but which is not the baseline norm in the industry) it really should be called the IT Support Engineering Professional Certificate or something similar, because otherwise it won't communicate it's real focus either to applicants or, perhaps more critically, hiring officers.

Are you talking about SRE? They're full time engineers with CS degrees, they have nothing to do with IT.

SRE are different, I'm talking about IT staff. The job title is corporate operations engineer.

Depends on what level of IT you're working at. There are segments of the market where the various computer-related jobs that need to be done aren't neatly siloed.