Keep in mind there will be much more people complaining about how bad some electronic device is than people praising about how good it is because they have more reason to complain.
All products have lemons and unless there's a site that collects information on repairs, it's hard to tell which laptop has a bad design.
I've had 2 Dells for myself and bought one for my dad (all Inspirons) and never had a problem with them. Lattitudes are workhorses, so with people now working remotely there are companies that buy those laptops by the 100s, so the production quality of Dell Lattitudes should be high enough that Dell wouldn't have to deal with warranty issues from its corporate clients
I don't think this is a case of "some units are lemons"- from what I can see this is a design flaw of some sort. I've been buying Latitudes for personal use now for MANY years and this is the first "annoys me every day and can't be fixed (or they refuse to fix it)" issue I've had.
