Russia has a poor track record of working. Making bad copies of the software is a valid choice for them, the narrative is that the sanctions will not scare them because russia can make everything themselves, also better than the rotten west.
I worked in two different call centers in eu and it was the same. They can afford treating employees like that because there will always be another student with no money waiting to take the spot of anyone who inevitably quits in a year. Not sure how to solve this, but it definitely feels dehumanising working there.
Yes, as there are plenty of those being done by humans today. Manual labour in developping countries (and plenty of small manual tasks in developped countries too, how many people wash dishes manually when dishwashers exist?), weird one-of-a-kind knowledge jobs for which the company doesn't bother buying the automation software that exists, because the transaction costs make it uneconomical.
There is no reason to believe this results in less social cohesion and self-satisfaction than a not-doable-by-robots job.