Working on https://libredesk.io/

It's a modern, open source, self-hosted customer support desk.

There's also - https://huml.io

I split large large task in 4-5 small sub tasks, each in new conversation to save tokens and it does a pretty good job.

yes, once Libredesk is stable.

Thanks,

Yes I will adding an API user support, you will be able to interact with Libredesk with APIs.

The Docker file specifies versions: https://github.com/abhinavxd/libredesk/blob/main/docker-comp...

I will include the versions in the installation docs for binary installations. Thanks for the feedback.

Hey, thank you for taking time to write such a detailed feedback! Really appreciate this.

The automations are just for that, in automations admin tab you can create rules like email has text `@google.com`, `ceo@xyz.com`. If true you can apply certain actions like set SLA, assign to a specific agent, etc.

You're right this SLA system is not flexible enough, I will work on improving this feature.

Regarding the "FRD Overdue" and "RD Overdue" labels, they show when the First Response Deadline or Resolution Deadline for a ticket has passed. Yes adding some hover text makes sense.

Maybe the https://libredesk.io/docs page needs a concepts section.

Again thank you for the feedback.

Ah, nice. Thanks for the clarification! Really looking forward to the future of this system. :)

It's up now, yes planning to support multiple languages.

Thank you! Adding a todo and a roadmap to v1.

Thank you! Adding a roadmap to v1.