While true in a simple sense, the meat of the story for me was that he expected a financial services company to act in his interest. Personally, I don't think it is a great situation when you have to be a cynical bastard to get a fair shake at consumer-level finance.
I switched everyone from Lastpass to Dashlane some time ago. From my perspective it works better everywhere except Linux (where it doesn't exist). We currently use it across Windows/OSX/IOS.
It is more expensive than Lastpass, but this news suggests Lastpass was underpriced for a long time.
Open offices are primarily designed to save money, and they save a ton of money when compared with private offices combined with collaborative working spaces (fancy word for conference rooms/areas). It is very easy to quantify this cost difference, and this cost savings is immediate. It is much more difficult to quantify productivity impact vs costs, and this would not be realized clearly and immediately.
So 10/10 times now companies pick the option that costs 2x-3x less, be dammed with trying to figure out its impact on productivity.
Bingo. This is what these discussions so often miss: open office floorpans translate to immediate savings on the company's balance sheets. They permit companies to stuff more workers into fewer square feet, and those square feet are how commercial real estate is priced. All of the stated benefits of open office floor plans (culture, collaboration, communication, etc) are subordinate to, or justification for, those savings.
I imagine for this article the "office" was a call center bullpen type setup. It is not surprising to see increased productivity due to the reduced distractions of actually having a private personal workspace provided by the _employee_ at home.
To keep costs down it seems most companies now design for maximum bodies per square foot rather than productivity. I really wish companies, especially those with the ability to absorb some extra costs, would actually try to design for productivity and not solely cost savings.
'Open floor plan' doesn't mean there's no leeway if you want to have a private discussion, or a meeting with more than 2-3 people for more than 5 minutes.