Lawyers are expensive which is why most folks settle when they encounter legal issues in life and business. When you get a traffic ticket or auto accident do you hire a lawyer? Most do not.
Never have. But class action has huge payout, lawyers' payment is a cut of that if they win else 0. If the chances of winning are good, I've heard that arrangement is common.
We have lots of people running around with "open source" projects worried about licenses when in reality they it provides them little if any protection against anything. This is owner of "open source" projects with dead community and fewer users worried about being exploited by "commercial" corporations and thus has foolishly believes that they can entrap "commercial user" with fancy IF/THEN/ELSE, statement in GUI license prompt. If tomorrow AT&T stiffs my bill with an extra $500 I and they refused to reverse the charges, I would probably eat those fees rather then waste more time and effort with money taking AT&T to court to get a judgment against them.
Many of these "open source" projects don't need licensing because no one is using because they don't have anyone to license too. You can't pay a commercial user to use this code even if you wanted to. These projects are akin to the people that start side businesses but spend all the time and money registering for an LLC and SEO advertising but have no work or customers for their side business but appear busy day and night working on their hustle and reports losses on their income tax and pay the accountant extra to setup tax shelters for imaginary income that aren't coming but that's what they saw someone else do and thus they need this and that tax service as well.
Not just phone support, even places that have a physical presence or storefront are almost completely useless. Many times all the customer support representative does is update a "trouble ticket" on the automated computer system.
I've seen mailed letters from companies that say nothing more than: "Thank you for writing to us about issue ABC, issue ABC has been assigned case number XYZ, we will reach out again within XX days, please refer to ticket number XYZ when contacting the company." Then when you visit the physical bank or government DMV they tell you to go back home and wait to receive your driver's license or debit/credit card replacement.
The local plumber that supports my neighbor has an office about a block from my home yet if you call the number it's routed to some answering service three states away and the plumber never answers any phone calls. Then after work is performed, the plumbing company expects you to pay online and never accepts cash. Good luck if you have a customer service issue with the plumbing job or billing because it takes forever to get a hold anyone that can resolve anything.
In some areas if you live in apartments, folks actually knock on your door to sell you religion and vacuum cleaners. 2023 and still we have door to door sales.
If you had cash, they would rob you for it, but since, it's digital payments and most people don't carry cash, it not economically or practical for fraudsters to steal cash.
This type of thinking isn't new or limited to only tech folks. Almost everyday in family court there are parents who think they can just "kidnap" their children away during a custody divorce and ignore the family law judge. Most of the time, it doesn't end well.
Find a lawyer that's willing to do that for you. Then show up to court and complete all the legal paperwork. How many do you think are going to do that? How much do you think it's going to cost?
Companies don't want to support internal products with in-house resources that cost too much when they can get it cheaper from contractor or vendor or opensource.
Who are you kidding? Most engineers don't know what and who they are designing and building for. Engineers sticking together? These are the same folks that fork over every microaggression to release a command-line tool that did the same thing the last three releases did except it’s not rewritten in Rust.
