In all fairness that outage was due to a subsea cable break and those require both specialized equipment and time to get the equipment on-site.

... and it's a really good example of getting what you pay for. I really do not think the islanders are paying Centurylink enough to be able to fix subsea cable faults with a 4 hour lead time.

That being said Centrylink's lack of redundancy and fallover links is another matter.