My personal anecdote has been the complete opposite of that. A few days after Irma my bank called to tell me late fees and penalties had been waived for the month. A week later they called to inform me that the program had been extended through the end of the year. That was just something they did without asking me if I needed any assistance or anything. If the end of the year wasn't going to be sufficient they would be happy to work with me on an individual level.

Is it the fault of the bank that you haven’t created a rainy day fund? Nobody forced you to get a mortgage, credit cards or student loans. Common sense indicates people should have 6 months of living expenses saved. Many people can’t afford to do that, but then if that’s the case, why are people incurring debts? A student loan implies a college degree, which implies that we aren’t talking about the profoundly poor, but some standard issue millennial.

And student loan default is really hard to do; you can get forebearances for practically any reason. There is zero excuse to default on student loans; they have every payment plan imaginable.