I am really not a fan of all the defending RackSpace here. They pulled the plug unreasonably without proper notification.
If you're going to pull the plug or even thinking about it... email simply isn't going to cut it. You need someone to call the owner and make contact to explain what's going on or how to resolve it. I've had my servers compromised, I've had phishing content setup before, I have never had the plug pulled. I've had hosts contact me, give me appropriate amounts of time to handle it and some of them even offered to help secure my box or look into how it got compromised in the first place.
If you're going to pull the plug or even thinking about it... email simply isn't going to cut it. You need someone to call the owner and make contact to explain what's going on or how to resolve it. I've had my servers compromised, I've had phishing content setup before, I have never had the plug pulled. I've had hosts contact me, give me appropriate amounts of time to handle it and some of them even offered to help secure my box or look into how it got compromised in the first place.