They did get it right; the specs for the Patriot system allowed for rebooting every couple of days specifically to avoid this problem.
To my eyes, this is a classic training issue. Either the men on the ground were never told to reboot, or they were never told the consequences of failing to do so. Whether that failure was on the manufacturer's part for making crap manuals, or on the Army's part for screwing up the training, I don't know.
To my eyes, this is a classic training issue. Either the men on the ground were never told to reboot, or they were never told the consequences of failing to do so. Whether that failure was on the manufacturer's part for making crap manuals, or on the Army's part for screwing up the training, I don't know.