Core router issue at NYI - apparently it's not just us, though we're one of their major non-US customer-base customers, so it affects a lot of our users. I spoke to their techs briefly to confirm details, but otherwise am leaving them alone to do their jobs!
It's particularly annoying that it's a partial outage and our main 66.111.4.x range is the most affected (I suspect because it runs through DDoS protection that our more hidden ranges don't) so most our monitoring is running just fine, but customers can't get in. And it would take an hour (thanks "sensible" DNS timeouts) to move the traffic with the knobs we have access to.
Thanks for posting this. I live in China and thought Fastmail was finally being blocked by the GFW. Over the past year I've had intermittent issues with connectivity and I've wondered if FM's time in China was up. Are there any HN readers in China that have experienced similar issues with FM?
> Weâre experiencing network issues with several providers. Get updates on fastmailstatus.com as the situation progresses.
(including the quirks characters, copied directly).
That implies the outage isn't universal, and some ISPs/locations may not be affected. Is anybody able to access through a particular VPN (or country)? If so, posting that here could help others get access to their inboxes faster.
Good news! Mail access has been restored for users on some major networks. We apologize to those customers who still cannot reach their Inboxes - we're working to restore full access as fast as we can. No mail has been lost during this downtime. https://www.fastmailstatus.com
We're experiencing a network outage. Stay tuned at https://www.fastmailstatus.com . We're in close communication with our provider trying to restore service.
Diminishing returns. This is the first time I’ve ever heard of a FastMail outage, so it seems their architecture is commercially reasonable as it relates to outages.
It's particularly annoying that it's a partial outage and our main 66.111.4.x range is the most affected (I suspect because it runs through DDoS protection that our more hidden ranges don't) so most our monitoring is running just fine, but customers can't get in. And it would take an hour (thanks "sensible" DNS timeouts) to move the traffic with the knobs we have access to.