I work at a German IT outsourcing company that builds and runs its own datacenters (but also provides SaaS, ISP services, domains, the whole shenanigans).
We have a central database that was started basically at the same time as the company itself, and now covers asset management, semi-automatic billing, network management (and much more) but is also used to generate configuration for mail servers, web servers, DNS servers, radius, DHCP, etc.
Recently, topics such as revenue forecasts and being useful in compliance audits have become more important.
I like to think that this central database has played a part in the steady growth and success of the company, but it's hard to say without doing controlled experiments (to which leadership would most likely object :D).
I work at a German IT outsourcing company that builds and runs its own datacenters (but also provides SaaS, ISP services, domains, the whole shenanigans).
We have a central database that was started basically at the same time as the company itself, and now covers asset management, semi-automatic billing, network management (and much more) but is also used to generate configuration for mail servers, web servers, DNS servers, radius, DHCP, etc.
Recently, topics such as revenue forecasts and being useful in compliance audits have become more important.
I like to think that this central database has played a part in the steady growth and success of the company, but it's hard to say without doing controlled experiments (to which leadership would most likely object :D).