We just need a law stating that if a website cross certain number of active users(registered) in a country they should have physical customer care offices. When they reach 10m,they should have it in every district(just like phone service centers). Its nice to think about this although these companies are rich and can lobby against these kind of laws.
Every district? I think you underestimate how big a country like the United States is, and how few 10 million users are for web sites. Facebook has one of the highest revenue per user at $7 a year... so 10 million users would get them about $70 million in revenue a year.. take a phone company like Verizon... they have 2300 stores in the US.... if our hypothetical web company opened up 2300 stores, they would only have $30k per store... and that is just revenue, not taking into account any other expenses.
If they had zero other expenses and just ran the offices, they wouldn’t even be able to hire one worker for each store....
I'm not entirely sure that not allowing them to just close your account, never talk to you again, and walk away with your money is "high customer support standards".
Their suggestion is a bit far reaching, but their point is that eventually the user count of a service reaches a point where due to network effects individuals aren't able to effectively shop around
Agreed completely. I think it's quite easy to imagine that a virtual version of this law could be enacted to require that they actually deal with these situations in a timely manner.
