Can anyone share experiences with using Discord as a communications tool in a workplace? We're currently on Google Chat because it comes with the package that we pay for anyway, but it's pretty lame. So from time to time we consider jumping to Slack. But then, why not Discord?
We used Discord for a while for our team at work for over a year. Stopped using because company policy changed (we had no centralized chat program, some teams were on Skype, some on WhatsApp, then Slack was instituted). Context: 10-person, mostly technical, project-oriented, game development team.
---
It was a joy to use, we created channels left right and center and knew everyone needed would be in them thanks to the centralized "role-based" permission system. (We would create project-specific channels and an accompanying role, or client-specific roles for the few high-throughput clients that had lots of small projects)
At the time it did not have threading, which was one of the biggest pain points on the text-chat front.
---
The voice chat is very good, and having dedicated voice channels means you can emulate meeting rooms or desks and have people join as desired/needed. You could be working and idle at "kroltan's desk" voice channel, but even if you weren't, joining one is trivial (a single click, can be done independently by many people) compared to Slack (find the call button somewhere different each time because they redesign the UI every week, then wait for your peer to join the call).
Screen sharing is 720p on the free plan, so for meetings, it was hard to read documents, requiring zooming and whatnot. At the time there was also no setting to optimize for framerate or definition, so even 720p felt closer to 480p. Nowadays you can lower the framerate and also select the desired optimization, so you can ask Discord to optimize the stream for quality which is much better for documents, even in 720p.
---
The client is also much more responsive than other Electron-based chat programs, especially with big workspaces with close to a hundred channels (yes, for a 10-person team, we sure type a lot), search is basically instant and has very useful filters, mentioning roles is great and the notification settings are fine-grained enough to please everyone.
Discord would be awesome for work ... I want to use it so bad. But the terms of service are completely unpalatable. Discord basically gets a perpetual license to anything you post.
"Huddles" pick up so much noice from the background I stopped using it. Whenever I had to take a call without headphones on it was basically unusable. I'm a single data point however, your milage may vary.
It's everything you could want, but this a lot of asterisks. A lot of things are limited (check other comment), but most importantly, their policies force you to hand over any text you write on their platform. But frankly, I'm not sure if there's anything near a perfect solution. A lot of companies use a big clump of services including both self-hosted and "rented". I hope to one day see a better, more comprehensive solution in line with the future of online work.
