Hacker News
new
|
past
|
comments
|
ask
|
show
|
jobs
|
submit
login
Zigurd
on Oct 11, 2021
|
parent
|
context
|
favorite
| on:
Southwest operational meltdown as hundreds of flig...
I have never seen a KPI that is sophisticated enough to not get gamed and not create perverse incentives.
nradov
on Oct 11, 2021
|
next
[–]
That's why large enterprises typically use something like a balanced scorecard instead of individual KPIs.
https://hbr.org/1992/01/the-balanced-scorecard-measures-that...
hef19898
on Oct 11, 2021
|
prev
[–]
Single KPIs definitely not. Good system come close enough, more often then not I think the issue is the culture that prioritizes one KPI over all others. Or one department's priority.
Guidelines
|
FAQ
|
Lists
|
API
|
Security
|
Legal
|
Apply to YC
|
Contact
Search:
