Don't disagree, and I realize this isn't the solution for most people, but home-barista.com has some excellent forums on how to make the most common repairs yourself.
For a tripped GFCI, dollars-to-donuts you had a leaky o-ring on your boiler, which was letting steam into the innards of your machine. The replacement parts can be acquired very cheaply and there are great YouTube videos on how to do the repairs.
With the BDB there are a couple of primary failures after a couple years (failed o-rings, pump or solenoid that needs replacement, new grouphead gasket), which have fortunately been well-documented in online forums and YouTube.
For a tripped GFCI, dollars-to-donuts you had a leaky o-ring on your boiler, which was letting steam into the innards of your machine. The replacement parts can be acquired very cheaply and there are great YouTube videos on how to do the repairs.
With the BDB there are a couple of primary failures after a couple years (failed o-rings, pump or solenoid that needs replacement, new grouphead gasket), which have fortunately been well-documented in online forums and YouTube.