Going to add myself to the list of people Dell managed to successfully piss off. Bought a top-of-the-line XPS 15 2018 model and once the initial "wow" factor of owning a premium laptop faded away, I was bombarded with numerous issues such as:
* Lack of S3 sleep state leading to battery drains and heating up while inside my bag; modern standby was trash back then
* Piss-poor thermals leading to piss-poor performance with an Intel i9 processor
* Horrible support service with copy-paste answers and ZERO resolutions even though I had their premium support; a lot of solutions are community initiatives
* Horrendous trackpad
I've since monitored future XPS releases and found it got even worse. For example, there was a common trackpad double-clicking issue that plagued the later models. The thing that really pisses me off is tech reviewers not calling out Dell even though they faced these issues with their review/retail units. This applies even for Alienware—where's the outrage on the m51 scam?[1] The times they complain, they aren't loud enough and Dell just gets away with it.
I've told my friends and family to avoid buying Dell for the foreseeable future. I'd advise the folks here to do the same unless your company is expensing it.
* Lack of S3 sleep state leading to battery drains and heating up while inside my bag; modern standby was trash back then * Piss-poor thermals leading to piss-poor performance with an Intel i9 processor * Horrible support service with copy-paste answers and ZERO resolutions even though I had their premium support; a lot of solutions are community initiatives * Horrendous trackpad
I've since monitored future XPS releases and found it got even worse. For example, there was a common trackpad double-clicking issue that plagued the later models. The thing that really pisses me off is tech reviewers not calling out Dell even though they faced these issues with their review/retail units. This applies even for Alienware—where's the outrage on the m51 scam?[1] The times they complain, they aren't loud enough and Dell just gets away with it.
I've told my friends and family to avoid buying Dell for the foreseeable future. I'd advise the folks here to do the same unless your company is expensing it.
[1]: https://www.theverge.com/2021/6/7/22522265/dell-alienware-ar...