Best Buy made some really good moves about a decade ago that have paid off for them; I think (one of) the biggest is investing heavily in Buy Online - Pickup in Store (BOPIS). After not having shopped there for years due to online shopping like NewEgg and Amazon, I found myself a few times needing something today and being able to put in an order and pick it up an hour later was really helpful. I still don't use them nearly as often as true online competition; but, they are useful for that.
As an aside, some of them have gone to the "Store within a store" concept where, instead of ill-informed blue-shirted kids wandering around aimlessly, you can find yourself in the LG TV section staffed by an LG-trained salesperson who can at least answer general questions about the units.
As an aside, some of them have gone to the "Store within a store" concept where, instead of ill-informed blue-shirted kids wandering around aimlessly, you can find yourself in the LG TV section staffed by an LG-trained salesperson who can at least answer general questions about the units.