I don't think it is really possible here to have a solution that provides a good outcome for all users and also scales. For every person who does a proper write up and gets some attention places like here there would no doubt be many others who have had the same issues but got no attention.
What would really help is a clear reasoning given for the ban and a set of steps a site can take to get back in. From what I see often web masters are more than willing to make changes, they just don't know which to make. Often to the bans are said to be final, denying someone the chance to make it better.
I guess it is tempting to provide minimal support for organic search as people aren't paying and generally there are plenty of other sites to cover ones absence. One thing that would be good is say a yearly fee which guarantees that you can get one on one support if something happens.
What would really help is a clear reasoning given for the ban and a set of steps a site can take to get back in. From what I see often web masters are more than willing to make changes, they just don't know which to make. Often to the bans are said to be final, denying someone the chance to make it better.
I guess it is tempting to provide minimal support for organic search as people aren't paying and generally there are plenty of other sites to cover ones absence. One thing that would be good is say a yearly fee which guarantees that you can get one on one support if something happens.