On top of that, it's also now significantly harder to get a GP appointment vs 2-3 years ago so more people are ending up in A&E instead. My own GP surgery has gone from offering "turn up and wait for an appointment" at set times 4 days a week (and call to book a day ahead otherwise) to "you can't do anything without booking in the online system and then the GP will call you at a totally unpredictable time 3 days later when you're not available" because they think its "better" (which I suspect means because it has cut GP workload).