Well done. I wish more companies would own up to mistakes instead of weaseling out of them.
To DHH if you are reading these comments: Since 37signals is such an industry leader why not take this opportunity to release a "trust manifesto" that other SAAS companies can learn from instead of just updating your privacy policy? Present it as a few straightforward bullet points instead of paragraphs of legalese.
I'd be very happy if we come up with a good privacy policy that it could help others revisit theirs. Most policies, including ours, talk about shit people generally stopped caring about 5 years ago (what do you do with my COOKIES?!?!).
These days people care much more about the privacy of the data that they actively share through uploads etc and much less about the tracking. At least on apps like ours.
To DHH if you are reading these comments: Since 37signals is such an industry leader why not take this opportunity to release a "trust manifesto" that other SAAS companies can learn from instead of just updating your privacy policy? Present it as a few straightforward bullet points instead of paragraphs of legalese.