The failure modes may have been known but the effects were not. A FMEA needs both to work.
Regarding the foam, they had a difficult time even recreating it after the fact. It was apparently only on a lark that they decided to turn the gun up to 11 and, viola, now the foam had the physical properties capable of damaging the tile catastrophically. So, yes, they knew the mechanism of foam shedding but did not realize the effect properly.
With the o-rings, they similarly just didn’t have the test data for this conditions. They incorrectly extrapolated on the test data they did have.
Regarding the foam, they had a difficult time even recreating it after the fact. It was apparently only on a lark that they decided to turn the gun up to 11 and, viola, now the foam had the physical properties capable of damaging the tile catastrophically. So, yes, they knew the mechanism of foam shedding but did not realize the effect properly.
With the o-rings, they similarly just didn’t have the test data for this conditions. They incorrectly extrapolated on the test data they did have.