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> It's a win-win because the developer has the incentive to provide the best possible service in order to retain customers.

Only that a lot of users of Adobe Suite, Microsoft Office and so on will tell you otherwise.

The sentiment seems to be that the products got worse after switching to subscription pricing.



That’s really not about the business though. People hate on new versions all the time if a behavior or UI changed, this is old as the days of software.

Some software companies handle it better than others.




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