Following up on this point, we’ve updated our terms of service (in section 10.4) to further confirm that we will not use audio, video, or chat customer content to train our artificial intelligence models without your consent.
This addresses concerns about Zoom Video Communications, Inc. itself using e.g. recordings for purposes of training their own AI models. It does not address the potentially much greater risks arising from the company potentially selling access to the collection of zoom recordings to other companies for purposes of training AI models of such other companies. Here’s a somewhat-in-depth analysis: https://zoomai.info/
Thanks for following up, Michael, it is much appreciated. It does leave me (and judging my adjacent comments, also others) with questions, including:
* That wording seems very specific - is there a reason you did not just say "we will not use Customer Input or Customer Content to train our AI" given you have defined those terms? Are you leaving scope for something else (such as uploaded files or presentation content) to still be used?
* Can you also clarify exactly which (and whose) "consent" is applicable here? In meetings between multiple equal parties there may not be any one party with standing to consent for everyone involved. Your blog post seems to assume there can be, but the ToS don't appear to define "consent".
You can see that now clearly stated in our blog: https://blog.zoom.us/zooms-term-service-ai/