There is no "the business". Businesses do all kinds of f'ed up things and lie to themselves all the time as well.
I don't understand, what people are arguing about here. Are we really arguing about customers making their own choice? Since that is all I stated. The business can jump up and down all it wants, if the customers decide to leave. Is that not very clear?
> The business can jump up and down all it wants, if the customers decide to leave.
I think the point is that, for a few minutes of downtime, businesses lose so little customers that it's not worth avoiding that downtime.
Just now, we had a 5m period where disney+ stopped responding. We aren't going to cut off our toddler from peppa big and bluey for 5m of downtime per day, nevermind per week.
You appeared to be under the impression that 3m downtime/week is enough to make people leave. This is simply not true, especially for internet services where the users are conditioned to simply wait.
I think people are arguing that what you say makes no sense as a counter argument. Of course customers make their choice. THAT IS WHAT BUSINESSES ARE CALCULATING. How many customers do we lose as a result of downtime, how much is that worth in $ and how many $ do we need to spend to not suffer that downtime? If the projected loss is less than the cost of fixing the downtime, let the customers go.
You saying “the customer can decide to leave” is not a counter to this at all. It’s just a weird way of saying what everyone else is but framing it as a counter argument to what is being said. Which it simply isn’t.
I don't understand, what people are arguing about here. Are we really arguing about customers making their own choice? Since that is all I stated. The business can jump up and down all it wants, if the customers decide to leave. Is that not very clear?