I'm going to keep buying Dells because even though I bought the computer in the US, when the HD crashed here in Austria, they had a guy at my house with a new drive in just over 24 hours. Yeah, I paid a bit more for the service options, but since this computer is my business, that makes sense, and ended up saving me a lot of worry. The overall price was still very reasonable for what I got.
Nope, it was an Inspiron, and I was expecting a big hassle, delays, and the whole messy dance, but it was quite easy. The German support guy who I reached checked my information, and asked whether I'd prefer someone to come around or for them to mail the disk, and both being free, I chose to have someone come by with the disk as it was faster.
I guess I may have gotten lucky, but it really left a good impression on me.
Most Inspirons don't have a warranty that includes international service. I had to tell people in similar situations that they need to bring or mail their machine back to the US before it could be fixed. So, I'm leaning toward lucky.
