Broadly, I agree. And I am furious with Progressive insurance for requiring a smart phone/mobile app to file roadside assistance claims, and my inability to get someone real on a call.
But,
In this particular story, the people were asking questions that were answered in the instructions.
No one wants to waste their time answering stupid questions, particularly if they are a solo small shop who gets entitled people asking questions around the clock.
But,
In this particular story, the people were asking questions that were answered in the instructions.
No one wants to waste their time answering stupid questions, particularly if they are a solo small shop who gets entitled people asking questions around the clock.