These things really suck. The novelty wears off instantly. It's uncomfortable having to either stand up to get something from the robot or awkwardly reach over while sitting down. The moment when food comes out is the most likely time for customers to express positive emotion at a restaurant. You don't get to express gratitude toward human staff and the staff don't receive that positive feedback. The people working there are relegated entirely to cleanup and maintenance.
I work as a server on weekends to stay sane and for....some reason, corporate had the grand idea that automated cleaning robots (it's like a roomba but a bit taller) going around would improve the guest experience.
Our floors aren't ever really filled with trash though! We're one of those 2010s-era brewpubs so it's a large, open space but these things are so awkward to navigate around and I wish so much that they would send them to the basement.
Sorry for being nosy, is it about fighting loneliness? If that's the case, is it effective / something you'd recommend?
I've been thinking about it for myself, and I worry that the physical exaustion, coping with nasty customers and lack of deep relationships on the job would make any benefit moot.
Mostly to get a few miles of steps in, honestly. Throughout high-school, undergrad and grad school I worked as a server and it's just become something that helps me stay sane (and I love the food we serve tbh).
For what it's worth, working as a server can be really helpful for loneliness though - at virtually every place I've worked, the coworkers become very close and good friends as we all commiserate together throughout the shift haha
Serving did help me a ton with getting comfortable speaking in large groups of people; was a huge benefit - being able to strike up a conversation with just about anyone, build rapport and make a connection has been infinitely helpful in my personal and professional life.
I'm sure there is a better way to frame this but when I approach a table of guests I kind of pull from a "rolodex of personalities" to instantly make them comfortable and build rapport (since it's kind of awkward on the guest side, too, if that makes sense) - it's like having hundreds of small, genuine conversations a day. Some tables can be toxic but they are quickly forgotten by another group who are incredibly fun to wait on.
Definitely recommend trying it out at a non-corporate location if you have one! I work at a Rock Bottom which is a definitely a corporate owned brand but it's a lot less suffocating than a chain like Applebees, Olive Garden or others in that vein. A local place will give you a lot of agency and autonomy on how to manage your tables - the owner at the Mexican restaurant I worked at would walk up to your table and tell them to 'get the hell out' if they were being hostile towards you
I'd argue that robo taxis are a bit different. I've had some pretty sketchy experiences with poor driving on ride shares, and some women prefer having a robo taxi to a human driven one for evening rides.
The only bad interactions I've had with restaurant staff was staff getting a bit irritated at ordering slowly.
Have you ever been to hama sushi, sushiroh or Kura sushi? These are chains where you order from a tablet and it gets delivered via belt to your seat or pick from the belt. You pay at an semiautomatic kiosk. Meeting the staff is optional
Not always. They use these robots at higher end places like better hot pots joints (like Haidilao) which are full service, the robots deliver the food from the kitchen but typically it will be unloaded by wait staff. Allows wait staff to spend less time bussing food from the kitchen, and some of these restaurants can be quite large.
> But I guess the robot companies are making money.
This isn't the first time and won't be the last time the general public had to deal with things being worse, just so companies can make money. We can't have companies not making money. Good heavens!
But I guess the robot companies are making money.