This 1000 times. It takes courage to open up to mistakes. As a relatively young industry, we have a lot to learn still to move away from the instinctive blaming culture surrounding such failures. In this case, it's only a file being downloaded a couple of times, nobody died or got injured.
For those interested in this topic, and how other industries (e.g. Airline industry) deal with learning from or preventing failure: Sidney Dekker is the authority in this domain. Things like Restorative Just Culture, or Field guide to understanding human error could one day apply to our industry as well: https://sidneydekker.com/books.
