These extra steps can cause him weeks of stress, physical and mental. These extra steps cost him money he does not have. The stress can set him back physically for weeks.
Reapplying, waiting on hold for half a day, going down to offices, etc are not easy for some folks. People fall through the cracks and die.
This is called forced attrition. It's pretty common in the business world when companies don't want to fire people. Make it too difficult to bother, so folks stop bothering. Unfortunately this is a literal lifeline for millions of people, so it's more like make it too difficult to bother, so folks start dying.
It doesn't pass the sniff test. If they "know" 186,000 people are deceased who are receiving benefits, then they can simply stop disbursements to those accounts. It doesn't require any action from those who are alive.
> If someone doesn't reapply for food stamps then they weren't that critical for their survival.
For a good number it might be that they don't successfully reapply due to living on a knife edge that lacks the slack to jump through yet another hoop.
The experience here in Australia is that raising welfare barriers hurts those that need welfare the most, the actual fraudsters have the resources to beat the system.
> somehow incapable of doing basic things for something they care about
Even my ADHD often made me incapable of doing basic things for stuff I cared about. I can't imagine the struggle for people with more severe live conditions. Same goes for you, apparently.
You go through the process of actually calling, get sent through a 4-5 week rabbit hole, and then people wonder why less people make it through the funnel that has more holes than a grater.
Remember the whole "waste fraud and abuse" stuff in the beginning of the year? Yeah, there's a lot of waste in how inefficient it is signing up for this government stuff.
> Hate this argument so much. You lose people in your sales funnel because they didn't actually care all that much about the product to justify the extra effort.
On more than one occasion I've been the primary decision maker for a technology choice that was going to be worth tens of thousands of dollars or more per year.
For reasons that aren't relevant here, didn't have a ton of time to do the evaluation... extreme prejudice was exercised against anything that didn't have a 'download now and get started button'.
Even if I wanted to jump on a sales call, I didn't have 2 and 1/2 days to wait for you to get back to me.
Maybe a sales funnel is the right tool for certain industries but when your primary user is technical, don't make them jump on a phone call. Get out of their way and make sure the documentation is good. If they like what they see and they have questions, they will chase you down. That is when you should do the pitch call...
