So a business can't act preemptively to keep users from boycotting? There are several comments in this thread that suggest people shy away from using Rap Genius because of perceived bad behavior on the part of the founders. It is quite possible that the investors behind the company (who have quite a bit of money on the line and, according to the article, were partly behind this firing) have decided that the bad publicity is taking a toll and want to minimize the impact.