> one restaurant in NYC has failed to keep up with this
How have they failed to keep up? Customer interactions are taking twice as long and consume significantly more of their staff's time, do we expect them to double their prices to compensate? Charge for Wi-Fi?
I found it to be a fascinating view into how cell phones and the internet have changed our interactions in an every day situation.
Well, one clue is that despite spending 10x longer on customer interactions, the waiters are somehow still able to immediately take orders -- no change there.
The story seems to be "people use phones and social media more now than in 2004, one restaurant in NYC has failed to keep up with this."